She Gives Hope will only review replacement or return requests if product is broken or with a print error, provided that it is caused by She Gives Hope. The user must contact She Gives Hope support within 30 days after the product has been delivered and provide pictures with defects.
In case of a lost or damaged order She Gives Hope will provide a replacement order. Please see our Terms of Service for the errors we take full responsibility for. For lost orders over $200 with no tracking information available refunds will not be provided. All refunds are issues on case to case basis.
In case there are issues with the reprint, after receiving all the required information, full order refund is placed to your account within 1 business day after notifying She Gives Hope support.
The refunded amount can be used to cover the cost of newly placed orders, or can be withdrawn to your PayPal account.
Email us: firstname.lastname@example.org
As always, thank you for your contribution, your patience and your support for our non-profit work!